Customer Service

Shipping & Delivery
There is a flat delivery charge of €7.50 per order. In general, parcels are delivered between one and three working days after ordering, within Ireland.If you order before 10.30am, we can often despatch your goods on the same day for delivery on the following working day. The next day service is not available for remote areas where delivery days are restricted; it may not be possible during busy periods either.

If your destination is not on our list, just give us a call on 01-8835050 to see if we can arrange it.

Privacy & Security
You can visit Cleaningproducts.ie without telling us who you are and without revealing any information about yourself – our web site is free for anyone to use.This privacy policy sets out how we use and protect any information that you give to us when you use this website.

Cleaningproducts.ie is committed to ensuring that your privacy is protected. Should we ask you to provide certain information which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and in compliance with our obligations under the Data Protection Acts 1988 and 2003. Any personal contact data we keep may be used to inform you of future product offerings unless you decline to be included in our mailings. We will update or delete your Personal Data from our records, as you may request, by contacting us by email (info@cleaningproducts.ie) or in writing to: Cleaningproducts.ie, Unit B1, Santry Business Pk., Santry, Dublin 9, Rep. of Ireland. Cleaningproducts.ie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st December 2009.

What we collect

We may collect the following information:

* Personal contact information and delivery details
* Web related statistical information
* Consumer information relating to preferences and tastes

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
* Internal record keeping.
* We may use the information to improve our products and services.
* We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the contact information which you have provided.
* From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
* We may use the information to customize the website according to your interests.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website or how its administrators may treat information given there. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to each website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may at some future date use your personal information to send you promotional information about offers which we think you may find interesting..

Returns & Replacements
All our parcels are delivered by the Company or sent on insured courier services and a signature is sought on delivery. We guarantee to replace goods damaged in transit providing we are informed within 48 hours of delivery. Responsibility cannot be accepted for damage occuring to product after it has been delivered. We will offer a replacement or refund for goods lost in transit provided that we are notified within 21 days of the required delivery date. Parcels are traceable and signatures are obtained when delivered, so a thorough investigation occurs before any refund is made. If you are concerned about your delivery some days after the order, we will be able to trace it as all parcel are referenced. Call 01-8835050 for customer service.
Ordering
Step 1
Click on a category (cleaning equipment, cleaning products etc.) of the top Online Store menu in the green bar above.Step 2
Choose from the list of sub categories (floor maintenance, floor machines etc.).Step 3
Choose a product from the page. If you click on the product name or image you will see more information about what you will receive if you order it and further images. Alternatively if the name is all you need to make a decision click the add to cart button to add it to the Shopping Cart.Step 4
You will be brought to the cart and from there you can “Proceed to Checkout” where you will be asked for your credit card number, expiry date and some other contact information, or Continue Shopping.

You may purchase as a guest, register as a customer or login with your username and password to complete the order.

Payment, Pricing & Promotions
Payment can be made by credit card, by cheque or on account if you have set up a purchase order facility with us already.
Viewing Orders
Click on the My Account link in the top orange bar to view your recent order history, or to make a repeat order.
Updating Account Information
Click on the My Account link in the top orange bar to update your contact details on our system.